Solutions for Business Problems
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Changing Consumers’ Behaviours
Changing Consumers’ Behaviours
Businesses are getting products and services through digital channels to find solution for their challenges. Traditional product and service providers are losing customers.
The Approach:
Embrace 24/7 digital presence to accommodate customers and potential customers.
Platforms to enable customers and potential customers communicate and buy products and/or services anytime/anywhere.
Integrate value-add systems/platforms into existing platform (CRM, Workforce Management, collaboration tools, instant messaging or similar tools).
This way,
✓ Businesses are having global presence
✓ Customers and potential customers are able to reach your business easily.
✓ Improved brand awareness and publicity – more economical marketing.
The Approach:
Streamline and integrate processes from multiple business area such as, sales, marketing, workforce, finance and technology based on single accounting platform.
Competition
Competition
Keeping up with technology is not enough, competitors have replaced manual processes with Artificial Intelligence and Automation to bring more values to customers.
This way,
✓ Simplify system administrations through single platform.
✓ Time-saving through single data entry (enter once, process many).
✓ Data is used to serve customers for better customer experience
✓ Data can also identify growth potential on products or services and business risks minimisation.
Changing Regulations & Standards
Changing Regulations & Standards
Government policy & regulation are constantly changing. Business leaders need to be confident while maintaining compliance in their business operations.
The Approach:
Business process management system ensures policy and regulation compliance while being flexible and confident with their processes.
✓ Reduced supplier on-boarding from 4 months to 40 days
✓ Managing supply chain for 5000 purchase order changes per month
✓ Projects to deliver results in 2-4 months (instead of 12 months or longer)
Skill Shortages and Upskilling
Skill Shortages and Upskilling
Recruiting workforce, especially senior management, is ongoing problem in the industry, which leaves talent gaps.
Furthermore, technological changes and best business practices are putting great pressure on workforce to keep up with market standards.
The Approach:
Strengthening existing skills and expertise by leveraging technology benefits workforce and the business. Workforce management system with online learning function can benefit workforce and the business.
This way,
✓ The business can understand its workforce capabilities, compliance and engagement.
✓ Better workforce time management for onboarding and other administration tasks.
✓ Safe time: with online learning, all workforce can learn and collaborate at their convenience time.
Remote Workforce
Remote Workforce
The global pandemic forced businesses to increase workload of their workforce, due to additional administrations. There are transitions for businesses to do their business full-time remotely. Professional services companies need to adapt, improve and accommodate their workforce as the best talents are likely to demand flexible work environment.
The Approach:
Working closely with operations teams to accommodate remote workforce
• Distribution of additional tools and devices
• Workforce information system to support workforce processes from recruitment, onboarding, performance, professional development and succession process.
Transitioning technology strategy to digitalise most business processes
• Transitioning local application to hybrid local/cloud applications
• Business process management system to maintain work progress and productivity
• Additional technology policy, process and procedures must be accommodated
Technology infrastructure to accommodate increasing workloads.
• Cloud processing power, network access and storage need to be improved.
• Licenses need to be monitored and adjusted.
• Monitor and continuous for cybersecurity risk assessment.
When done right, businesses can benefit from,
✓ Paperless and digital process – adopting Go Green approach
✓ Improved workforce productivity (less distraction) and performance (less mistakes and most tasks are 1-2 clicks away).
✓ Better and healthier workforce (work-life balance, less likely to skip routine preventative care visit)
✓ Workforce starts fresher (less stress from morning rush, traffics and commuting)
✓ Lower operating costs on maintaining office space, office supplies and facilities costs.
✓ Larger talent pool – hiring from wider demographic.
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